Welcome to the first edition of our weekly newsletter. This week we talk about:

  • Recoding the podcast

  • Pushing our first articles live

  • Working on our first Product.

Let’s get into it…

The Podcast

It’s been a little while since we created Barre, and whilst on the outside it might seem we’ve been very quiet, we have in fact been pretty business in the background getting everything set up. Not least our working product offering, defining our Ideal Customer Profile (Series A SaaS Founders in case you were wondering) but also planning our marketing and communication strategy. One aspect all founders agreed on was that we should create a podcast. This will be the ideal way for you to get to know us and get a sense of the wealth of experience we all bring to the party. We’re not ready to publish just yet, but we have managed to get a few episodes recorded leaving Gavin to do a touch of editing. We will of course let you know when these are live.

We’ve been in the ‘recording studio’.

New Articles

And if podcasts are not your thing (really!?) then you might prefer the written word. Gavin once again has been busy putting fingers on the keyboard and has produced our first two articles, which you can find on the website:

How to Build a Customer Success Function

Let's be real, customer success (CS) is often treated like an afterthought. Founders pour their souls into building a fantastic product, only to realize that customers aren't magically sticking around. That's when panic sets in. "We need a CS function! Someone, please fix this!"If that's where you're at, breathe. You're not alone. But if you slap together a CS function without a plan, you're just setting yourself up for more churn, more complaints, and more late-night existential crises.So, let'

www.barre-consulting.com/post/how-to-build-a-killer-customer-success-function-without-losing-your-mind

Customer Onboarding

Let's set the scene. Your sales team just closed a shiny new deal. The gong goes, everyone's high-fiving, and Slack is popping off. Then... silence.Now it's onboarding time. The make-or-break moment where your customer decides whether they love you or regret everything. No pressure then.Onboarding is the part of the journey that too many companies fail to commit enough love and attention to and then wonder why retention is falling off a cliff. But here's the secret: onboarding isn't a checkbox.

www.barre-consulting.com/post/customer-onboarding-the-start-of-something-beautiful-or-not

Our First Product

Once again, we’re still polishing the edges and finessing the content, but for our first product, we are creating a 30-60-90 day guide for those individuals that have found themselves in charge of the first Customer Success function. This is a crucial stage for any start up business and getting in wrong, could damage your growth rate for many years to come.

Once it’s live, we will of course let you know.

And that’s it for the first one. See you again next week!

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