Aug 26, 2025
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5 min read
The name might be, but the concept is decades old.
Aug 19, 2025
4 min read
You won't be a hero for not taking your annual leave
Aug 12, 2025
Where AI Ends and Humans Win in CS
Aug 5, 2025
Let's change the language so CS is seen as a value generating team, not just churn defence.
Jul 29, 2025
Our service offering is getting finalised
Jul 22, 2025
3 min read
Communities are just as important for early stage companies as larger enterprises.
Jul 15, 2025
Knowing the problem your product solves is a core part of being a CSM
Jul 8, 2025
AI usage is pretty rife but are your CSMs clear on acceptable boundaries?
Jul 2, 2025
There's a huge thirst for AI teams to use AI, but we are still miles away from production use cases
Jun 24, 2025
To build useful AI projects, you first need to sort your data
Jun 17, 2025
It can be very tempting to take advantage of the many tools on the market that help automate parts of your business.
AI
Jun 10, 2025
We seem to be making good use of AI for personal efficiency, but what about systemised operations?
Jun 3, 2025
Amongst the confusion and chaos, remembering why your customers buy your software is paramount.
May 27, 2025
After winning a new account only to be told the team are very unhappy about the decision is not the ideal way to start.
May 20, 2025
Does it matter what your post-sales team is called?
May 12, 2025
Not only have we been recording the podcast, but we've also been writing articles and building products.
